We offer 30 days return policy to you. You can effortlessly return any item within 30 days from the date of delivery and avail refund in your wallet. This policy is applicable under following circumstances.
Refund amount for all returned items will be credited to your XnY wallet after inspection by our QA team. Typically the refunds are initiated within 2 days of Product Inspection.
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Yes, Your Personal Information is secure.
Click on Forgot Password option available in “Login” page. A link to set new password will be mailed to your registered Email ID.
Yes, It can be done in “My Account” section.
You can Subscribe for our services from the home page.
Yes, but it depends if the address is under serviceable pin code and mode of payment. Please refer shipping information section for more details.
You can get in touch with the Customer support team anytime at 91 120 6797800 - 9.30am to 6pm (Mon to Sat) or Email us at firstname.lastname@example.org or chat with us anytime.
Please refer to our “Size Guide” available on every product detail page. We basically follow UK sizes. However, you can convert your measurements into US or European sizes.
We accept Master Card, Visa credit, Debit & Credit Cards. We also have an option of net banking and Cash on Delivery.
We do not collect or store your credit card information. If you suspect any such thing, then please report this immediately to your bank.
If a product you are about to add into the shopping cart is out of stock, you will be informed immediately and the merchandise will not get added to the cart.
No, there’s not limit. Each order is verified with you via email/telephone in order to ensure your security and confirmation. Only on COD to Rs 30000.
Yes, you may cancel an order fully or partially before your order is processed for which you will get a confirmation mail once your order gets processed.
You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.
We have 30-days Return Policy, please refer our “Returns” section for more details.
At present, we deliver only in India.
In case of Online Order, three attempts will be made and failure to which, the product will return to its origin until further instructions are given by the customer. In case of Cash on Delivery Order, the Courier Company usually calls the customer to checks their availability. Should the customer not be present when our courier attempts to deliver your parcel, three more attempts are made automatically. Further to this, the parcel is re-dispatched only after taking appropriate instructions from the customer.
If you notice that your parcel is damaged or tampered, do not accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with the customer support immediately.
If you wish to ship products to different addresses, you shall need to place multiple orders.
We offer free packaging with exceptional cases that may appear due to weight or cost of the product. Refer Shipping Policy section for more details.
By using the Track order icon in My account section with the Order no or you can check the status of your parcel on the courier company ‘s website through the the AWB no. generated for your order.
This usually depends upon the location; else it takes maximum 7 -8 Days for delivery of a product.
If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery. Please refer to our “Returns Policy” section for more details.