At XnY we take great care in delivering your products to you and also at your expected time. We use the best network of couriers to deliver your products.
- Shipping is FREE within India and the order will be delivered at your doorstep.
- Shipping takes approximately 3-7 working days depending on what state and/or territory the order has to be delivered.
- If you self-ship the products you want to return, the shipping charges will be reimbursed based on XnY Returns Policy.
- a) Please do not accept any order if seal is broken/unsealed at the time of delivery; as such orders will not be accepted if returned.
- b) You can enter pincode to find delivery location.
- c) In case the packaging / tags of the product is open, do not accept the order.
- d) Free items will not be returned
- Orders can be cancelled only before they reach the processed status.
- No cancellations are entertained for products purchased on sale or by using promotional vouchers.
- Depending upon certain circumstances, XnY reserves the right to cancel any order without any prior notice and / or an explanation for doing so. However, we will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.
If you select COD option, following points are applicable.
- A COD order is confirmed once the XnY customer support has done the verification via mail or telecom.
- COD is applicable on a maximum of Rs. 30,000 only.
- Pincode provided for COD should be in the serviceable area. If not, other payment option has to be selected.
- At the time of delivery, you can open the box once the payment has been made.
- Under COD, no credit/debit cards are accepted at the time of delivery.
We offer 30 days return policy to you. You can effortlessly return any item within 30 days from the date of delivery and avail refund in your wallet. This policy is applicable under following circumstances.
- Merchandise to be returned is subject to inspection and checking by XnY team.
- Returned items must be unused & unwashed; and returned with original tags and packaging intact.
- Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. For all self shipped returns, please use a reliable courier service.
- In case of self shipped returns, an amount of Rs. 100 will be reimbursed in your XnY Wallet towards shipping costs borne by you. This will be done post the quality check.
- Please make sure you fill the return order form and put it inside the packet which you are returning to XnY.
- You may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products that came along with it.
- However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
- Return Process time: We Will try our best to initiate the return process within 48-72 working hours.
- Return Mechanism: You can return a product hassle free in a few simple steps.
- Login in to www.xny.in.
- Go to My Account and then click My Orders. Select the order and click on return.
- Before you return an item, please contact our team either by calling on 91 120 6797800 (9:30 AM - 6:30 PM Monday To Saturday) or by e-mailing at "email@example.com". it is advised that you can either call us, send an email and our customer care will get back or also chat with us.
- a) Place your item in the return polybag.
- b) Please fill in the return form and insert the original invoice.
- c) Keep the product and the package ready in case of a Pick up.
- d) Schedule a pickup using our logistics partner, at our cost, by calling us , or
- e) If you are sending it on your own make sure you seal it properly.
- f) Send it at your convenience to our address:
- Xny Retails Pvt. Ltd.
C45-46, Hoseiry Complex,
Noida Phase 2,
Dist. Gautam Budh Nagar U.P. 201305
- If return has been initiated on the purchases done under COD option, amount will be reimbursed in your wallet in 10- 12 days.
- Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you. No amount will be reimbursed in this case.
Refund amount for all returned items will be credited to your XnY wallet after inspection by our QA team. Typically the refunds are initiated within 2 days of Product Inspection.
- All coupons should be redeemed within the limited period, and validity once expired, cannot be extended later.
- Two offers cannot be clubbed together using the coupon. XnY.in reserves the right to cancel any promotional 'Coupon’ and the transactions in which they are used.
- Wallet Balance and Coupon can be clubbed together to avail an offer at XnY.in.
- Cash back amount is subject to change at the sole discretion XnY.in.